Basement Masters

020 3535 6655
020 8443 7099

Customer Complaints Procedure

Our
mission

Our mission is to be the U.K.’s leading provider of innovative basement construction and waterproofing solutions. We strive to transform spaces, enhance properties, and deliver exceptional customer service through quality craftsmanship.

leading the
industry

We are committed to leading the industry by adopting cutting-edge techniques and sustainable practices. Whether for new builds or retrofits, we aim to ensure every project meets our clients' aspirations and contributes to their long-term satisfaction.

 dedication to excellence

Our dedication to excellence drives our growth, profitability, and reputation as a trusted partner in property enhancement. By delivering superior results and fostering client trust, we ensure our work enriches properties, and sets new standards.

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read out complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0208 443 7099 or write to us at Basement Masters, Gor-Ray House, 758 Great Cambridge Road, Enfield, EN1 3PN, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We aim to respond within 7 working days of receiving your complaint and where possible, will provide with a date to remedy any issues raised.